General terms and conditions

1.   Scope of application

Zell am See-Kaprun Tourismus GmbH – hereinafter Zell am See-Kaprun – offers a system for the purchase of value voucher on and other platforms.  These vouchers can then be redeemed at the partner companies (mountain railways, accommodations) participating at the time of redemption.

2.   Purchase conditions and delivery terms

a)      The contract for purchasing vouchers is concluded directly between the purchaser and Zell am See-Kaprun.

b)      The vouchers issued by Zell am See-Kaprun can be paid by Visa or Mastercard, by PayPal and Sofort/Klarna and can be printed out by the purchaser. The purchaser may request the delivery of the voucher by post for a fee only if Zell am See-Kaprun offers order by post.

c)      The vouchers will only be valid upon full payment of the due amount and are not redeemable in cash. The purchaser will only obtain power of disposal of the voucher after Zell am See-Kaprun has received the full payment.

d)      Value vouchers do not include VAT as the services contained are not allocatable.

e)      The vouchers can only be redeemed at partner companies participating at the time of redemption. The purchaser does not acquire title to redemption of the vouchers at a company that was a partner company at the time of the order. Information regarding the partner companies can be obtained directly from Zell am See-Kaprun.

f)       The purchaser must settle any consumption exceeding the value of the voucher directly with the partner company. In case the purchaser does not use the full value of the voucher, the still available amount shall remain on the voucher. The voucher with the remaining amount can be printed again, but this is not mandatory.

g)      The purchaser is not entitled to a refund of the voucher value (or any amount still remaining on the voucher). A refund is expressively excluded.

h)      Upon redemption of the voucher, a contract is concluded between the purchaser and the partner company and the respective effective General Terms and Conditions (contractual terms) of the partner companies apply.

i)       Vouchers can only be ordered by legally competent individuals or legal persons.

j)       Upon payment, any risk of loss, damage or deterioration shall be transferred to the purchaser. There is no entitlement to replacement in case the voucher is lost, stolen or damaged (voucher code and/or voucher number becomes illegible).

3.   Partner companies

a)      The partner companies of Zell am See-Kaprun have safe access to the “voucher system“ and must validate the vouchers directly by entering the code printed on the voucher.

b)      The partner companies charge the voucher values redeemed by the purchaser directly to Zell am See-Kaprun. Consumption exceeding the value of the voucher must be charged directly to the customer.

c)      Any VAT included in the invoice must be paid to the tax office by the partner company.

4.   Return (withdrawal)

a)      In consumer transactions, the purchaser shall have the right to withdraw from a contract concluded by way of distance selling or outside of business premises within 14 days from conclusion of contract without giving any reason.

b)      The right of withdrawal shall not apply if the amount payable by the purchaser does not exceed € 50.00 (Section 1 (2) no. 1 Austrian Distance Selling Act (FAGG)).

c)      The consumer shall not be able to assume his right to withdrawal if the voucher has at least in part been redeemed already.

d)      To exercise the right of withdrawal, the consumer can access a form at The consumer may use this form or write a notification of withdrawal and send it by registered mail within 14 days to Zell am See-Kaprun. The consumer must enclose the voucher in the letter. Relevant is the date of the postmark.

e)      The return costs shall be borne by the consumer.

f)       Zell am See-Kaprun shall refund the voucher value to a bank account specified by the purchaser only after receipt of the voucher.

5.   Validity

The purchased value vouchers are valid for 30 years from the date of issuance and can be redeemed at any time.

6.   Liability

Zell am See-Kaprun shall not assume any liability for partner companies, their offers or for the redemption of vouchers at the respective partner companies. The purchaser uses the website for ordering vouchers at his own risk. Zell am See-Kaprun shall not assume any liability for damages arising from the use of this website. Zell am See-Kaprun shall not assume any liability for any disruptions, technical outages, maintenance work, etc. Zell am See-Kaprun shall rectify any disruptions or outages as quickly as possible.

7.   Privacy policy

The purchaser’s personal data will be processed and stored automatically in compliance with the provisions of the Austrian Data Protection Act (DSG 2000). Zell am See-Kaprun declares that the data disclosed by the purchaser shall be treated confidential, unless there are lawful grounds for transmitting or disclosing data entrusted or becoming available to Zell am See-Kaprun. Data like credit card number, sort code, account number and similar in online payments is transmitted via a secure SSL connection. The purchaser will not receive any advertisement information from Zell am See-Kaprun, unless expressive consent has been given. All information on the protection of your data is available at:

Copyright provisions

All information, graphics, design and the logo on the website of Zell am See-Kaprun serve the exclusive purpose of personal information of the customer. Use at own risk. All data of this offer is subject to the provisions of copyright law. Reproduction, copying and print is only permitted for purchasing a voucher. Any use beyond that exceeds normal use and constitutes copyright infringement.

8.   Jurisdiction/Applicable law

If the purchaser is not consumer, the sole place of jurisdiction shall be the court competent for the domicile of Zell am See-Kaprun. The substantive law of Austria, excluding rules and regulations governing conflict of laws and the United Nations Convention on Contracts for the International Sale of Goods, shall apply.

9.   Other provisions

a)      The contract language is German.

b)      Differing, conflicting or supplementary General Terms and Conditions are not part of this contract.

c)      Should individual provisions of these General Terms and Conditions be or become fully or partially ineffective, the effectiveness of the remaining conditions will not be affected. The invalid provision shall be replaced by a valid provision which comes as close as possible to the legal and economic intention of the invalid provision.